Regional IT Service Coordinator

A leading global organisation is seeking a Regional Information Technology Service Coordinator to join their team in Taipei. This is an exceptional opportunity for you to play a pivotal role in managing and enhancing service delivery across the Asia-Pacific region, focusing on end user computing environments that span offices, warehouses, and manufacturing facilities.

Salary: Competitive and based on experience

Location: Taipei

Keywords: Service Delivery, End User Computing, Vendor Management, Stakeholder Engagement, Operational Excellence, Continuous Improvement, Collaboration, Process Standardisation, Incident Management, User Experience

What you'll do:

• Oversee the delivery of end user computing services such as desktops, laptops, mobile devices, printers, and collaboration tools throughout the APAC region.
• Manage relationships with third-party vendors and service providers to ensure contractual obligations are met and service levels remain consistently high.
• Act as the primary point of contact for regional business units regarding all aspects of end user computing services, fostering strong connections with stakeholders.
• Forecast hardware and software requirements, manage orders efficiently, and maintain up-to-date device and software catalogues to support business operations.
• Monitor service level agreements (SLAs), key performance indicators (KPIs), and generate detailed service reports to drive accountability and transparency.
• Lead incident, problem, and change management processes for end user computing environments, ensuring timely resolution and minimising disruption.
• Drive root cause analysis for recurring issues and implement corrective actions to enhance reliability and prevent future incidents.
• Standardise processes across sites by developing robust knowledge management practices that promote consistency and efficiency.
• Support regional IT projects such as hardware refreshes, software rollouts, infrastructure upgrades, and automation initiatives to optimise user experience.
• Ensure strict adherence to IT policies, security standards, regulatory requirements, and best practices across all supported locations.

What you bring:

• Bachelor’s degree in information technology, computer science or a related field provides you with a solid academic foundation for this role.
• At least three years’ experience in a regional or global IT service coordination position equips you with practical insights into multi-site operations.
• Comprehensive understanding of end user computing technologies including Windows operating systems, macOS platforms, mobile device management (MDM), Intune, SCCM, O365 suite ensures you can address diverse technical needs.
• Familiarity with infrastructure concepts such as cloud computing environments, server administration, and network fundamentals enables effective cross-functional collaboration.
• Proven track record managing IT services within varied settings such as corporate offices, warehouses, or manufacturing plants demonstrates your adaptability.
• Excellent communication skills allow you to engage empathetically with stakeholders from different backgrounds while conveying technical information clearly.
• Demonstrated leadership abilities help you guide teams through incident response processes while nurturing a supportive work atmosphere.
• Experience overseeing third-party vendors ensures contractual commitments are fulfilled while maintaining harmonious partnerships.
• Strong organisational skills enable you to handle forecasting tasks for hardware/software procurement efficiently without compromising accuracy.
• Willingness to travel within the APAC region as required shows your flexibility in supporting remote sites when necessary.

What sets this company apart:

This organisation stands out for its unwavering commitment to creating an inclusive workplace where every team member’s contributions are recognised and celebrated. With a focus on collaboration over hierarchy, employees are encouraged to share ideas freely—fostering an environment where innovation thrives alongside operational excellence. The company invests heavily in training opportunities so that staff can continually expand their skillsets while pursuing meaningful career progression paths. Flexible working arrangements are available wherever possible to help balance professional responsibilities with personal wellbeing. As part of a global network renowned for its dedication to quality service delivery across multiple industries—including retailing/manufacturing—the company offers exposure to best practices from around the world. Employees benefit from being part of a knowledgeable team that values mutual respect above all else; here you’ll find supportive leadership committed not only to achieving business goals but also nurturing individual growth within a caring community.

What's next:

If you are ready to take on an exciting challenge where your expertise can make a real difference across the APAC region—this is your moment!

Apply today by clicking on the link provided—your next rewarding career move awaits.