Staff IT

Our client is seeking a highly motivated Staff IT to provide technical assistance and enhance their growing company's user experience. This role will require you to utilise your extensive experience and knowledge in IT to support the company's infrastructure and users. You will be at the forefront of adopting new innovative technology, enhancing system performance, securing data, and creating operation documentation.

Salary: Competitive and based on experience

Location: Hsinchu

Keywords: IT support, technical assistance, software deployment, system performance, operation documentation

What you'll do:

• Engage vendors for new products and proof of concept
• Provide support and maintenance for Microsoft Active Directory, Office 365, and other core Windows infrastructure
• Onboard/offboard staff while ensuring security integrity
• Deliver speedy response to security threats and system outages
• Maintain a database with all IT assets related to client service
• Fulfill demanding customer Service Level Agreements (SLA's) and manage customer expectations around support delivery timelines.
• Assist with user administration, onboarding, and termination. Access Control management
• Document process, procedure, and operations
• Train end-users on hardware and software
• Recommend enhancements to the IT services to IT manager

What you bring:

• Bachelor’s degree in computer science, information technology, or similar field
• 5+ years of IT support/specialist experience
• Strong knowledge of Networking Concepts
• Experience in company-wide IT service deployment/support of IT application or service
• In-depth knowledge of computer hardware and software
• Ability to keep up with the trend of new technology and provide IT support
• Ability to assess security and processes recommendations in IT services
• Project management skills
• Ability to take initiative and create roadmap of service improvement

What sets this company apart:

Our client is a rapidly growing company that values innovation and the adoption of new technology. They offer a dynamic work environment where you will have the opportunity to enhance system performance, secure data, and create operation documentation. This is an excellent opportunity to join a company that values your technical skills and offers opportunities for career advancement.

What's next:

Ready to take your IT career to the next level? Apply now!