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IT Service Delivery Manager

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A renowned multinational retail company is seeking an IT Service Delivery Manager who is experienced in managing international IT projects and vendor management.

This role will be a key member of the Taiwan IT leadership team, acting as a strategic advisor for business partners to optimize technology use and align IT strategy with corporate goals. Responsibilities include building strong business relationships, ensuring transparent communication, maintaining high customer satisfaction, identifying technology opportunities, coordinating ideation sessions, managing customer demand, and overseeing multi-project initiatives. Preferred experience with POS, ERP, and Cisco Network.

  • Act as a strategic advisor for business partners to optimize technology use and align IT strategy with corporate goals.
  • Build strong business relationships with affiliate leaders and brand general managers.
  • Ensure transparent communication of IT vision, mission, strategies, and operational plans.
  • Maintain high customer satisfaction and monitor IT performance.
  • Identify technology opportunities and leverage solutions across business units.
  • Conduct regular meetings to review business needs, innovation, and IT updates.
  • Coordinate ideation sessions to generate new ideas.
  • Educate business units on new technologies in the marketplace.
  • Manage customer demand and expectations for new IT solutions.
  • Oversee the initiation process for new IT service requests and develop business cases.
  • Manage multiple projects simultaneously.
  • Preferred experience with POS, ERP, and Cisco Network Meraki.

Contract Type: FULL_TIME

Specialism: IT & Digital Transformation

Focus: Infrastructure, Network & System

Industry: IT

Salary: Negotiable

Workplace Type: On-site

Experience Level: Senior Management

Location: Taipei

Job Reference: GF7R2P-4B429360

Date posted: 25 June 2024

Consultant: Faith Chen

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