IT Manager (Retail)

A leading organisation in the retail and manufacturing sector is seeking an experienced IT Manager to join their team in Taipei. This pivotal role blends technical expertise with people management, offering you the opportunity to shape enterprise IT architecture, drive operational excellence, and champion information security across a diverse technology landscape.

Salary: Competitive and based on experience

Location: Taipei

Keywords: enterprise IT architecture, OA system operations, endpoint management, IoT integration, team management, information security, automation, warehouse support

What you'll do:

• Oversee the design, deployment, and maintenance of OA systems including M365, Google Workspace, Mail servers, Active Directory, Single Sign-On solutions, ensuring high availability and robust performance.
• Troubleshoot complex issues such as email service failures, account synchronisation errors, permission problems, and service interruptions at both Level 2 and Level 3 support tiers.
• Establish comprehensive backup strategies, disaster recovery plans, and monitoring mechanisms using tools like Zabbix or Prometheus to safeguard business continuity.
• Standardise desktop environments through image creation and automated deployment processes while resolving end-user challenges related to Outlook, Teams, VPNs, and file synchronisation.
• Implement rigorous account and access management protocols by maintaining integrations with AD/Azure AD/IAM/SSO platforms and conducting regular security compliance checks based on Least Privilege principles.
• Deploy and maintain Mobile Device Management (MDM) and Endpoint Detection & Response (EDR) solutions such as Intune or Jamf to enhance device security posture.
• Respond promptly to helpdesk escalations and major incidents by identifying root causes across network, operating system, and application layers for swift resolution.
• Maintain an accurate inventory of IT assets by participating directly in device deployment, replacement cycles, and inventory audits to ensure accountability.
• Drive practical implementation of AI tools for document processing, customer support assistance, automated reporting tasks, as well as integrating APIs or automation scripts into daily workflows.
• Support warehouse operations by integrating IoT devices such as AGVs, sensors, scanners with core systems (WMS/ERP), optimising Wi-Fi infrastructure on-site, mitigating interference issues, and enhancing overall connectivity stability.

What you bring:

• 8–12 years of proven experience in IT roles with at least 3–5 years managing small to mid-sized teams in a collaborative environment.
• Demonstrated proficiency in three or more areas: M365/Google Workspace/Mail server operations; Active Directory/Azure AD/SSO/IAM; Windows/Linux administration; Networking (TCP/IP/Firewall/VPN); MDM/EDR/Endpoint security.
• Exceptional troubleshooting skills with clear examples of resolving complex technical incidents efficiently across multiple technology layers.
• Hands-on scripting abilities using PowerShell/Python/Bash for automating routine IT tasks or integrating new tools into existing workflows.
• Experience introducing automation or AI-driven solutions for process optimisation within enterprise environments.
• Familiarity with warehouse/manufacturing settings or IoT device integration projects is highly desirable for supporting on-site operations.
• Knowledge of monitoring platforms such as Zabbix/Grafana/ELK for proactive system health checks and incident prevention.
• Relevant industry certifications (e.g., ITIL/MCP/RHCE/CISSP) are considered advantageous but not mandatory if balanced by practical experience.

What sets this company apart:

This organisation stands out for its unwavering commitment to operational excellence within the retail and manufacturing sectors. Employees benefit from flexible working opportunities that promote work-life balance while encouraging ongoing professional growth through exposure to cutting-edge technologies like AI automation and IoT integration. The company fosters a supportive culture where knowledge sharing is encouraged across all levels—empowering you to contribute ideas that drive meaningful improvements. With a focus on collaboration rather than hierarchy, every team member’s voice is heard when shaping future strategies. You can expect generous investment in training opportunities designed to keep your skills sharp amid evolving industry demands. By joining this team-oriented environment you’ll find yourself surrounded by dependable colleagues who value inclusivity—and together you’ll help build resilient technology foundations that underpin business success.

What's next:

If you are ready to take your career further by making a lasting impact on enterprise IT operations within retail/manufacturing environments—this is your moment!

Apply today by clicking on the link below to submit your CV and begin your journey towards joining this exceptional team.