C&B Leader (Regional role)

About the Company: This award-winning FMCG multinational has made a profit for every year and promotes from within – career progression opportunities are outstanding.

Role Summary

The HRSS Leader for Hong Kong and Taiwan is a key role responsible for overseeing HR operational services, payroll administration, and compensation and benefits (C&B) programs. This role ensures service excellence, compliance with local and global standards, and the development of a high-performing HR team.

Key Responsibilities

1. HR Operations Management

• Lead HR operational services teams in Hong Kong and Taiwan, ensuring quality service delivery to employees and managers.
• Establish and monitor KPIs and SLAs, ensuring they meet organizational standards.
• Manage workflows and prioritize requests from HRBP teams and stakeholders.
• Identify and implement global process improvements and standardization initiatives.
• Ensure compliance with local regulatory requirements and global HR policies.

2. Payroll Leadership

• Oversee payroll processes to ensure accuracy, timeliness, and smooth operations in both Hong Kong and Taiwan.
• Ensure payroll and taxation practices comply with local market regulations.
• Monitor the performance of payroll service providers, ensuring quality delivery.
• Lead payroll process enhancements and align operations with corporate compliance requirements.

3. Compensation & Benefits (C&B)

• Serve as the primary contact for global and regional C&B programs in Hong Kong and Taiwan.
• Partner with local HRBP teams to design and refine market-appropriate C&B programs.
• Ensure C&B policies comply with local regulations and align with company standards.
• Provide market benchmarking, data analysis, and strategic consultation to stakeholders.

4. Team Leadership and Development

• Manage, mentor, and develop a high-performing HRSS team, fostering a collaborative environment.
• Provide regular feedback, performance reviews, and career development opportunities for team members.
• Ensure appropriate resourcing to meet operational demands effectively.

5. Stakeholder Engagement

• Collaborate with HRBP teams to align HR services with business goals.
• Actively contribute to global and regional HRSS projects, representing Hong Kong and Taiwan.
• Build strong relationships with internal and external stakeholders to drive efficiency and service excellence.

Qualifications and Skills

• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Experience: Proven track record in HR operations, payroll, or shared services leadership, preferably in an international setting.
• Skills:
• Excellent communication and interpersonal skills.
• Strong analytical, decision-making, and problem-solving capabilities.
• Proficiency in English (spoken and written); knowledge of Cantonese/Mandarin is a plus.
• In-depth understanding of local labor laws and payroll regulations in Hong Kong and Taiwan.
• Ability to thrive in a matrixed organization and handle multiple priorities effectively.
• Agile mindset with a strong sense of accountability and attention to detail.

Why Join the company?

This role offers the opportunity to lead transformative HR initiatives in a dynamic, international environment. You will have a significant impact on the employee experience while driving operational excellence and compliance in Hong Kong and Taiwan.