Service Manager

What you'll do:

As a Service Manager, you will be at the forefront of delivering top-notch after-sales services to our clients. Your day-to-day responsibilities will include managing technical inquiries, overseeing instrument installation, maintenance, troubleshooting, and repair. You will also handle service quotations, contracts, and ensure timely collection of service AR. A significant part of your role will involve setting up and effectively utilising CRM and SAP for the MED service team.

• Provide high-quality after-sales service to hospitals and private clinics
• Handle technical inquiries, provide instrument installation, maintenance, troubleshooting and repair
• Ensure effective internal and external communication
• Manage service quotations, service contracts and collect service AR.
• Set up and utilise CRM and SAP for the MED service team

What you bring:

The ideal Service Manager brings a proactive attitude with excellent problem-solving skills. Your ability to communicate effectively in English will be crucial in handling technical inquiries. You are comfortable working under pressure within a team environment. Your familiarity with optical systems along with knowledge of TCP/IP connections, PCs, servers, database backup and restore will be essential. You have comprehensive knowledge of Microsoft Windows, Antivirus protection, and other Windows-based tools. Your willingness to travel internationally for regular training sessions demonstrates your commitment to continuous learning. With demonstrated leadership skills and 8 or more years experience in a related field, you are ready to take on this challenging role.

• Proactive attitude and problem-solving skills
• Excellent communication skills with fluency in English
• Ability to work under pressure and in a team environment
• Familiarity with optical systems
• Knowledge of TCP/IP connection, PC, server, database backup and restore
• Comprehensive knowledge of Microsoft Windows, Antivirus protection, and other Windows-based tools.
• Willingness to travel internationally for regular training sessions.
• Demonstrated excellent leadership and management skills
• 8 or more years experience in related field is preferred
• Minimum Vocational Diploma in engineering

What sets this company apart:

What's next:

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