SI Technical Support Engineer (Audio/Video/ProAV)

Keywords: system integration, technical support, project coordination A leading provider of advanced visual communication solutions is seeking a System Integration Technical Support Engineer to join their Audio/Video Solutions Business Unit in New Taipei. This is an exceptional opportunity for you to play a pivotal role in delivering fully integrated audiovisual systems that empower their clients.

What you'll do:

• Design, configure, and implement advanced LED video wall solutions that integrate seamlessly with ProAV systems including controllers, scalers, and signal distribution equipment to meet client requirements.
• Assist or lead the on-site setup of LED displays by managing mounting, cabling, alignment, calibration processes and integrating these with AV-over-IP technologies as well as control systems such as Crestron, Extron, Q-SYS, and audio solutions.
• Oversee high-resolution signal processing using SDVoE and AVoIP protocols while managing AV networking (TCP/IP, VLAN, Dante) to ensure optimal image quality, latency control, and overall system reliability.
• Collaborate closely with architects, system integrators, project managers, and other stakeholders to deliver comprehensive LED plus ProAV solutions tailored to specific client needs.
• Provide post-installation maintenance and technical support by monitoring systems remotely or on-site, troubleshooting issues promptly, and ensuring compliance with AVIXA/InfoComm standards as well as manufacturer guidelines.
• Document all stages of system integration projects thoroughly including configuration details, network settings, calibration data, and support logs for future reference.
• Participate actively in cross-team meetings to share insights on best practices for installation techniques and emerging technologies relevant to ProAV environments.
• Support the development of user guides or training materials for clients to facilitate smooth handover and ongoing operation of installed systems.
• Contribute feedback from field experience to improve internal processes related to project delivery and customer satisfaction.

What you bring:

• Bachelor’s degree in Electrical Engineering, Information Technology, Audio-Visual Technology or a related discipline; equivalent professional experience may also be considered if it demonstrates comparable expertise.
• At least five years of hands-on experience within the ProAV or Audio/Video industry covering areas such as system design, integration work, installation procedures or technical support roles.
• Demonstrated proficiency in AV signal transmission methods along with deep familiarity with display technologies (including LED walls), audio systems integration and control platforms like Crestron/AMX/Extron/Q-SYS.
• Solid understanding of networking concepts including TCP/IP protocols, VLAN configuration strategies as well as Power over Ethernet (PoE) deployment within AV-over-IP environments.
• Experience managing high-resolution signal processing using SDVoE or AVoIP standards coupled with practical knowledge of Dante-enabled audio networks.
• Ability to troubleshoot complex technical issues efficiently while maintaining clear communication with both clients and internal teams throughout all project phases.
• Familiarity with AVIXA/InfoComm standards plus manufacturer guidelines relevant to professional audiovisual installations is highly desirable.
• Strong documentation skills enabling accurate record-keeping for configurations performed during integration projects or subsequent maintenance activities.
• Excellent interpersonal abilities allowing effective collaboration across departments such as architecture design groups or external system integrators.

What sets this company apart:

This organisation stands out by fostering an inclusive culture where collaboration is celebrated at every level. Employees benefit from flexible working opportunities that accommodate personal commitments without compromising professional growth. The company invests heavily in ongoing training programmes so you can continually expand your skill set alongside some of the most knowledgeable experts in the audiovisual sector. With a focus on delivering meaningful solutions that genuinely enhance communication experiences for clients worldwide—across enterprise offices, educational institutions or large public venues—you’ll find your contributions valued here. The supportive leadership team encourages open dialogue around new ideas while prioritising employee wellbeing through generous benefits packages tailored for long-term satisfaction. By joining this forward-thinking business unit you become part of a network committed not just to technological excellence but also shared success built on mutual respect.

What's next:

If you are ready to take the next step in your career journey within professional audiovisual technology we encourage you to apply now!

Apply today by clicking on the link provided—your expertise could shape tomorrow’s visual communication landscape.